Frequently Asked Questions

Have questions about our eco friendly, hiking and outdoor adventure clothing? What to know more about what sets us apart from other sustainable clothing brands? We've got you covered!

shipping policy and returns/exchanges

We currently ship to Canada and the US, with dreams and plans to expand internationally in the future!

Short answer: between 2-14 days, depending on where you are located, in normal times! Long answer: our shipping team will pack up and send out your order within 48 hrs, and from there it can take between a couple of days or a couple of weeks to get to you, depending on where in Canada or the US you are located. Please be warned that due to the strain of Covid-19 on the shipping industry, in rare cases it may take up to a month with current delays to get your order to you! Please reach out to hello@alderapparel.com if you notice any unusual delays.

Yes, we do! We provide free shipping labels on returns and exchanges up to 45 days from date of purchase.

Shipping is free on all orders over $100!

We're so sorry to hear that! If your package has been stalled longer than 30 days, we will consider it lost and send you a replacement pair asap! Reach out to hello@alderapparel.com for support.

We know sometimes online shopping is tricky! We accept returns and exchanges up to 45 days after purchase date, as long as the items in question follow the 4Us: unworn, unaltered, undamaged and unwashed. Please also make sure to keep the tags on - detagged garments aren't eligible for return!

gift cards

Absolutely! As long as it falls within our return policy. Items that are returned will have their value added back to the gift card. Exchanges are processed like normal.

Since our store is ecommerce only, our gift cards are e-cards only. Instead of a physical card, you will be sent an email link to your e-gift card that you can forward or print out for whomever you are gifting it to!

Unfortunately right now we aren't able to do custom amounts.

open-air pants

Our super stretchy, flexible, high waist band can add up to an inch circumference of extra wiggle room.

That depends on your phone! The side pockets will definitely fit most smartphones, but if you're working with a phablet, you might need to find another carrying option.

All of our zipped pockets should fit the standard 125x88 mm passport size! The two back pockets have zippers and can fit a passport (although full disclosure - not sure that would be comfortable!), but we also have a specially designed side-leg pocket with a zip that would be perfect - and safe - for a passport.

We suggest sizing up for a comfy fit! If you prefer a fitted pant look on the other hand, size down. Reach out to hello@alderapparel.com for more guidance or if you'd like to know specific garment measurements. And we know online shopping is tricky - if you're not happy with your fit, either way, we provide free size exchanges within our return/exchange policy!

Our pants on their own are probably not warm enough for a Canadian winter (well, maybe if you live in coastal BC!). But lucky for you, they are super stretchy! They can usually easily accommodate a pair of thermal underwear underneath so you can keep wearing your new favourite pants all winter long!

LITERALLY ANYTHING (except maybe swimming). Our pants are the perfect hiking pants. They're the perfect walk-to-your-office pants. They're the perfect fall-asleep-watching-the-stars pants. They're a choose-your-own-adventure pants.

Our pants are made out of modal material which is naturally water-wicking, but they are not waterproof or water resistant. if you take a swim, expect to get wet.

Our eco friendly open-air pants are made from trees! Our pants are made from modal - a fibre made from the renewable source of beech wood. Modal keeps you cool, is super soft but durable, and is biodegradable. For more info on our fabrics check out of fabric page.

To produce our open-air pants, we partnered with Tun Yun Garment’s Indonesian factory, Tun Hong, to create an ethically made product. Tun Hong is part of the International Labour Organization (ILO) Better Work initiative that requires a commitment to comply with ILO core labour standards - supporting ethical working conditions is a part of our core values. For more information about our factories check out our factory page.

Follow these instructions to take the best care of your open-air pants:

* Machine wash with like colours, gentle cycle.

* Do not bleach.

* Line dry for best results.

* Cool Iron only.

* Do not use softener.

* Do not dry clean.

* Tumble dry low if needed, but may result in shrinkage.

be free cropped tank top

Yes! The length will vary depending on the individual and the garment size, but this cute tank top is designed to have a fun and free cropped look for summer adventures.

All of the tanks are designed to be opaque, but darker undergarments will show through the tank in our lighter colours (ash, pistachio, and sky).

Our be free tank is made from trees! We use Tencel, a fibre made from sustainably managed eucalyptus forests. Tencel is super soft and stretchy and uses 80% less water than cotton to produce, so not only does this tank feel great to wear, it’s super eco-friendly! For more info on our fabrics check out our fabric page.

To produce our be free tank, we partnered with Pidgeons and Thread, a female-owned and operated, Canadian garment manufacturing company. Supporting womxn-led and Canadian companies is a part of our core values! For more information about our factories check out our factory page.

Follow these instructions to take the best care of your be free cropped tank top:

* Machine wash cold with like colours on gentle cycle.

* Only non-chlorine bleach when needed.

* Lay flat and air dry to be kind to your shirt and the earth.

* Cool iron if needed.

take a hike shorts

The shorts have a similar amount of stretch to the material as the pants, and the garment measurements are the same - but the super stretchy waistband on our pants, and the belt on our shorts, mean that you may find the waist tighter on our shorts than on our pants! Reach our to hello@alderapparel.com for sizing help, or check out our sizing chart.

It’s all in the name! These lightweight, sweat-wicking hiking shorts are great for trips out in nature, or walks around your neighbourhood if you live in a city.

You said you wanted lots of pockets, and we listened! Our two hip pockets are deep enough for your phone, we have a tiny zip hip pocket to keep your small valuables secure, and side pockets with two button snaps that will keep your snacks safe but easy to grab!

Our shorts are water-wicking and quick-dry, but they are not waterproof or water resistant. if you take a swim, expect to get wet!

Our take a hike shorts are made with pre-consumer recycled nylon, which emits 75% less carbon emissions than virgin nylon in production, while staying durable and breathable for warm weather. For more info on our fabrics check out of fabric page.

To produce our take a hike shorts, we partnered with Tun Yun Garment’s Indonesian factory, Tun Hong, to create an ethically made product. Tun Hong is part of the International Labour Organization (ILO) Better Work initiative that requires a commitment to comply with ILO core labour standards - supporting ethical working conditions is a part of our core values. For more information about our factories check out our factory page.

Follow these instructions to take the best care of your take a hike shorts:

* Machine wash cold with like colours.

* Wash dark colours separately.

* Tumble dry on low heat.

* Cool iron if needed.

* Do not use fabric softener.

go far fleece

Our snuggly warm fleece is great for any cooler weather adventures, from early spring hikes to winter camping!

The go far fleece is made with 100% recycled polyester. 
Ours is certified by the Global Recycled Standard. For more info on our fabrics check out of fabric page.

To produce our go far fleece, we partnered with Tun Yun Garment’s Indonesian factory, Tun Hong, to create an ethically made product. Tun Hong is part of the International Labour Organization (ILO) Better Work initiative that requires a commitment to comply with ILO core labour standards - supporting ethical working conditions is a part of our core values. For more information about our factories check out our factory page.

Follow these instructions to take the best care of your go far fleece:

*Machine wash cold with like colours on gentle cycle.

*Hang dry to be kind to your fleece and the earth, or tumble dry low in a dryer bag

*Do not bleach or iron

fabric and materials

We carefully consider the impact our garments have on the planet. We only use eco-friendly materials, primarily on natural fibers or recycled content, with the exceptions of a few notions (buttons etc.) and spandex for stretch. Find out more on our fabrics page.

Nope! We use all natural dyes on our modal material garments. For more info on our fabrics check out of fabric page.