We want you to love your clothes as much as we do!
We're happy to offer a 45 day window for you to exchange or return your order. We count 45 days from the day you place your order! We are also happy to cover the cost of your return or exchange by providing a pre-paid return label.
If you have any trouble using our returns site, or you have any questions, please reach out to firstname.lastname@example.org and we'll be happy to assist!
Exchanges & Returns
We get that online shopping occasionally = the wrong size or the wrong fit.
Any items sent back for exchange or return must follow the four U’s: unworn, unwashed, undamaged, and unaltered. We know that you need a quick try-on at home but please don’t take your piece for a spin out and about! Also make sure to include any original packaging, including all tags or dust bags, totes, boxes or any other items that came with when you send it back to us :).
Note you have 45 days from the date of your purchase to return or exchange your garment. Shipping costs are non-refundable, and we will not cover any duties or customs associated with returning or exchanging your garment.
If you select a refund, we will issue your preference of either store credit or payment back to the credit card or PayPal account used to make the original purchase.
Defective + Damaged Items & Our Feel Good Guarantee
We set out to create outdoor products that last through many adventures – big and small! That’s why every alder product is covered by our Feel Good Guarantee. If one of our garments isn’t performing the way it should be, we are happy to repair or replace it. We want you to love and wear your alder garments for a long, long time <3.
Under our Feel Good Guarantee we guarantee that any manufacturing defects will be covered for life (aside from regular wear and tear, or obvious neglect or abuse of the garment). Learn more about the guarantee & steps to contact our team with any issues here.
If your order used store credit as the sole payment method, that specific purchase can only be returned for store credit.
Final Sale Items
Final Sale items are not eligible for return or exchange.