returns & exchanges

We want you to love your clothes as much as we do!
We're happy to offer a 45 day window for you to exchange or return your order. We count 45 days from the day you place your order! We are also happy to cover the cost of your return or exchange by providing a pre-paid return label. 


Exchanges & Returns

We get that online shopping occasionally = the wrong size or the wrong fit.

A
ny items sent back for exchange or return must follow the four U’s: unworn, unwashed, undamaged, and unaltered. We know that you need a quick try-on at home but please don’t take your piece for a spin out and about! Also make sure to include any original packaging, including all tags or dust bags, totes, boxes or any other items that came with when you send it back to us :). 

Note you have 45 days from the date of your purchase to return or exchange your garment. Shipping costs are non-refundable and we will not cover any duties or customs associated with returning or exchanging your garment. To initiate your return please contact us at hello@alderapparel.com with your name and order No. 

Refund 
If you select a refund, we will issue your preference of either store credit or payment back to the credit card or PayPal account used to make the original purchase.

Store Credit
If your order used store credit as the sole payment method, that specific purchase can only be returned for store credit. 
 

Final Sale Items
Final Sale items are not eligible for return or exchange.

Damaged Goods
If your product fails to perform or is damaged due to a material or manufacturing error, reach out to us at hello@alderapparel.com we’ll replace it or work with you on another solution.